Store Policy

Payment

ANAHITA accepts all major credit cards and PAYPAL. Payment will be debited and cleared from your account upon order confirmation. In filling out the payment requirements, you confirm that you are an authorized user of the credit/debit card. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. 

If the issuer of the credit/debit card rejects authorization of payment to ANAHITA, we will not be held liable for any delay or non-delivery.

Placing an Order

When you add an item to your shopping bag, you may either continue shopping or proceed to the checkout. If you are not logged in when proceeding to the checkout, you will be prompted to do so. Checkout involves 4 simple steps: Billing, Shipping, Payment and Order Confirmation.

Once we have received your order, you will receive an email acknowledging the details of your order. This email is not an order confirmation but rather recognition that we have received your requested order.

Please note that this does not guarantee the availability of the merchandise and that ALL ORDERS ARE SUBJECT TO AVAILABILITY. Although we make every effort to feature in stock pieces in our boutique, occasionally we may sell out of featured items. If we are unable to complete your order, you will be notified via email within 5 business days and will not be charged for orders that cannot be fulfilled.

ONCE AN ORDER HAS BEEN PLACED, WE ARE NOT ABLE TO MODIFY OR CANCEL YOUR ORDER. We reserve the right to decline your order in the event that we are unable to obtain authorization for payment, there are shipping restrictions for a particular item, or we do not have the item in stock.

Items in your shopping bag are not reserved and may be purchased by other clients. You may choose to register your email address to the waiting list for notification of arrival of a selected piece.

Domestic Shipping & Delivery

All ANAHITA jewelry is shipped in a beautiful gift-wrapped box.

All domestic shipments are shipped FREE within the 50 United States and Puerto Rico.

All domestic shipments are handled by FedEx or USPS priority mail and will require signature upon delivery. Orders may not be shipped to P.O. Boxes or APO/FPO addresses. Please be aware that all orders are processed Monday through Friday, and delivery time does not include Saturdays, Sundays or Holidays.

Once we have shipped your order, you will receive an email update with shipping details and a tracking number. You may follow the link in the email to check the estimated arrival of your order. Please allow at least one to two business days to process your order for shipment, in addition to the time indicated by the shipping method. In an event of a production delay, we will promptly notify you with an updated timeframe. ANAHITA cannot be held liable for unanticipated delays in production, shipping or address verification.

Please Note: Your order will only be shipped once payment and delivery details have been approved. If you require overnight delivery, please contact an ANAHITA team member at customerservice@anahitajewely.com and we will do our best to accommodate your request.

The purchaser is fully responsible for any fees associated with returned packages due to inaccuracies in the delivery address provided; this includes the original shipping cost and any additional shipping costs required to resend.

International Shipping

Our shopping bag is currently configured for users who are billing and shipping in the United States. At the moment, we only provide automatic shipment domestically within the 50 United States and Puerto Rico. 

We are, however, more than happy to work with international clients. For international orders please contact us directly at customerservice@anahitajewely.com.  

Returns & Exchanges

If you are not satisfied with your purchases, you may return it to us within 10 days of receipt for EXCHANGE/CREDIT ONLY, when accompanied by the original packaging and original sales invoice.  Please note that we cannot accept jewelry that has been worn, used, altered or damaged.  

This excludes sale items, custom orders and custom sizing.  All custom orders, including any ring that is other than a standard size 6, are FINAL SALE.

Please note that returns and exchanges must be made directly through ANAHITA.  Any other associated retail stores or online boutiques that carry ANAHITA will not accept items purchased from ANAHITA's online store.  When returning your merchandise, you will need to obtain a Return Authorization number from us, and have that number clearly marked on the package in order for us to accept it.  You will be responsible for paying for your own shipping costs for returning your item. Once item is received, we will credit you for the amount of the item minus the original shipping changes.

ANAHITA recommends that you ship merchandise via FedEx, USPS priority mail or insured parcel post for tracking purposes and that you request adequate insurance to cover the purchase price of the shipment.  ANAHITA will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.  Credit for jewelry will only be honored if the return instructions above are followed.  ANAHITA reserves the right to refuse return for credit or exchange of any merchandise that does not meet the above requirements in ANAHITA's sole discretion.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@anahitajewely.com and send your item to:

ANAHITA
P.O. Box 457
Glencoe Illinois US 60022.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

REPAIR POLICY 

While each design is expertly constructed, from time to time, it may be necessary to have a repair performed on your jewelry.

For repairs, please email customerservice@anahitajewelry.com with the item in need of repair, what repair is needed, details from the original sales invoice and your contact information. 

If we determine that we can accept your repair, we will reply and provide you with a Return Merchandise Authorization (RMA) number and shipping information. This RMA number must clearly be marked on the exterior of your package. Packages without an RMA number will not be signed for and will be returned to the shipper at their expense. Please allow approximately 2 weeks for a repair assessment. Most damage due to normal wear and tear within the first year of purchase will be fixed with ANAHITA's compliments, though we reserve the right to determine what constitutes normal wear and tear versus user damage. After one year, all repairs are subject to fee. A repair fee estimate will be provided either prior to or upon receipt of your item, depending on the nature of the repair. Unless deemed a manufacturing defect, repairs incur charges based on the necessary materials and labor costs. Please note that we are not responsible for your item until it is in our possession and that repairs typically require 2-6 weeks to complete, depending on the complexity of the repair.

SALES TAX 

We will charge applicable state, local and county taxes on all online orders based on shipping address.  Please note that your on-screen transaction total reflects estimated tax.  The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.